![]() It is important to note I had sufficient funds to cover ALL my bills with the balance of the held check. I make six figures a year on my first job alone. I am a hard working mom who supports her family as the primary earner (2 kids + spouse in college) as well as my aging ********************** I may not have much in the bank but that is because Im paying for so much for so many not because I dont earn great money. ![]() Im not sure if she could see my photo & therefore made assumptions based on my race however her disdain was palpable.***** stated she declined my request for 3 reasons:Unable to verify check Avg daily deposit Overdrawn status I was made to feel like my business was not valued due to a lower average daily balance & that stung. ***** was incredibly condescending & it was clear that she was making a discretionary call to NOT assist though she had the authority to. I moved several yrs ago & can no longer readily access a branch but have been a loyal (& known) customer > 7yrs. I work hard & have little time given my 80hr work week. Very poor customer service.ĬOMPLAINT: ****** Services Supervisor, ***** (employee ID ending ******* have direct deposit for my first job (12+yrs) & make a mobile deposit every 2 weeks for my second full time job. Also both times we called the dispute department they refused to talk to us for ***** hours. We no longer consider California Coast CU to be trust-worthy and we will be closing all our accounts and withdrawing our money. This is the first time we've ever been accused of lying by our banking institution or had to conduct our own investigation into fraud on our credit card. After sending a written response with proof from one of the merchants that the transaction was made by someone else, they again denied our claim-sticking to their statement that a chip was used. Several weeks later received a letter from fraud department stating they were denying our claim and denying credit for the transactions since a chip was used and the card was in our possession. California Coast CU notified my husband and I of suspicious activity on our never used credit card- we immediately called and confirmed the charges were fraudulent.
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